The old version of the Protect App will no longer be operational. To continue use, you must update to the latest version.

Unless you update, you will see this error message at log in:

Simply update the App to clear the message and access all the great new features of the current version.

Download the Protect App

Hint: If you have trouble viewing the App update you can uninstall and then reinstall the latest version. Advice for iPhone users here and Android users here.

All members require a new password to use the new system. There are two ways to set your access depending on your previous use of our online services.

• If you have been registered with a Protect password at any time:
  
  Simply select the 'forgot password' link on the App or portal to set your new access.
• If you're a new user, yet to register or generate a password:
  
  Please select the 'New to Protect' link on the App or the 'Register for online access' link at the portal.

Once you have set yourself a new password, your login details will work for both the App and workers portal.

We sent you your membership number on Wednesday 22 June. We emailed all Protect members information about the new system. If you don't know your membership number, check your email for the message subject line: New Protect App and portal launches 5 July your membership number will be included in that message.

Note that account security measures will restrict your ability to login, generate or reset your Protect password, unless your contact details match what is registered on our system. The App password update requires both your membership number and email address.

You should be able to add any missing information on your account when you step through the password creation process however, if you have any difficulty with access, please email our Member Services Team: info@protect.net.au

Severance members will be pleased to learn that all types of claims can now be submitted via the Protect App and the workers portal. Previously this only applied to initial claims, the introduction of this feature will save you time and effort and reduces the need for hard copy forms.

Log in to the new version of the App, to find your balance front and centre. Easily view your membership card, monitor employer contributions, update your contact details or send us fedback. Statements will also be loaded to the App later in July.

The Protect App has improved service for income protection members. In addition to viewing your digital membership card, checking contributions and managing your contact information, you will now also be able to access income protection claim forms, previously only available at the website.

Looking for your statement? It will also be available on the App. The first run will take place later in July.

We've made it even easier for you to access important wellbeing services, confidentially and immediatley. Access Protect counselling phone numbers direcly from the App without the need to log in. As always, there is no identifying information shared between providers; Hunterlink & ADA, and Protect. 

Protect latest news is now viewable in the App with html features, which basically means it looks better and links will operate as expected, so you can navigate to important information.