Online account

USE the App:

1. Download the Protect Services App
   Australian links:  App Store and Google Play
   New Zealnad link: App Store
2. Select ‘new to Protect’
   Follow the prompts to verify your contact details and set yourself a password.
   
   Two factor authentication (2FA) is enabled. The App will send you a unique one-time passcode via text message to complete login. 2FA will then be required for all future App access. Facial recognition is also enabled and will avoid repeated password entry requirements.

or... USE the workers portal:

1. Jump online
   Once you have been provided your membership number, new members should visit the workers portal, accessible via the yellow worker login button on every page of this website.
   
2. Select ‘Register for online access’
   Follow the prompts to verify your contact details and set yourself a password. Please allow up to ten minutes for your password to be registered on our system. You may then log in to manage your account.

You can use the 'forgotten password' feature on the App or via the workers portal to reset your password. 

1. Select the 'forgot password' link.
2. Enter your membership number or the email address we have on file for you. 
3. For security purposes you will be sent a verification code if using the App. Enter the code when directed and you may then reset your password. If you're using the workers portal you will be sent a link to complete the update process.

If you don't know your membership number, or we do not have your correct contact details, you will not be able to make use of the 'forgot password' feature on either the Protect App or workers portal. Instead, please email or use the 'contact us form' to request access to your online account.

Update via your online account

Once you have set yourself up with online access to your account you may follow these steps to update your contact details:

1. Log in to the members portal using the yellow 'workers login' button available at the top of every page of this website using your membership number and password.
2. From the dropdown menu at the top left of the screen, select 'Account Details / Balance'
3. Select 'Edit Account Details' at the top of the screen
4. Update your details as required
5. Press 'Submit'

Use the Protect App

If you've registered for online access, your password will also log you in to the Protect App. To update your contacts:

1. Log in to the App
2. Navigate to the 'me' tab at the bottom right of screen
3. Select ' Contact Details'
4. Update as required

Download the Aussie Protect App:

Download the New Zealand Protect App:

Great for accessing your account via your phone, tracking contributions and submitting claims. There are two versions, one for Australians and one for New Zealanders available for the usual places.

Download the Aussie Protect App:

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Download the New Zealand Protect App:

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Features available to you via the App are also available online. Log in to the worker's portal using the yellow button available at the top right of every page of this website. 

Australian Apple users:

Australian Android users:

New Zealand Apple users:

Access your card in just 2 steps

1. Log in to the Protect Services App on your phone
2. View your membership card from the 'me' menu at bottom right of screen

Download the Aussie Protect App:

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Download the New Zealand Protect App:

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